CapStone Technologies offers automation services and business engineering solutions to the print-to-mail industry, leveraging state-of-the-art robotic technology, innovative advancements, and proven process engineering to drive efficiencies and lower labor costs. Our one-of-a-kind software solution seamlessly integrates the physical and digital workflows on the production floor, providing virtual visibility of performance while minimizing errors.

The Field Service Technicians play a critical role in this mission by assembling, installing, troubleshooting, and commissioning automation systems on-site at client facilities across the U.S. and Canada. They ensure each system operates at the highest standard of performance, safety, and reliability—directly supporting client success and CapStone’s reputation for technical excellence.

Position Summary
The Field Service Technician (FST) assembles, installs, tests, and commissions mechanical and electrical automation systems, including vision, camera, and scanning equipment. This hands-on position requires strong mechanical aptitude, problem-solving ability, and flexibility to travel up to 80% of the time. FSTs collaborate closely with project managers, engineers, and client operations staff to deliver fully functional, high-quality automation systems while maintaining professionalism and safety standards in the field.

Character

• Demonstrates reliability, accountability, and a professional presence in the field.
• Maintains safety, integrity, and customer focus under changing conditions.
• Shows initiative, curiosity, and readiness to learn new technologies.

• Communicates clearly and respectfully with clients, project managers, and peers.
• Collaborates effectively with team members to ensure safe, efficient installations and service.
• Builds trust through consistent follow-up, transparency, and problem resolution.

• Understands automation and mechanical system function, identifying issues before they escalate.
• Learns and applies technical documentation, including electrical and mechanical schematics.
• Demonstrates analytical thinking during troubleshooting and system verification.

• Executes field assignments accurately and on schedule.
• Maintains organized records, documentation, and reporting.
• Manage travel logistics and field readiness efficiently.

• Assemble, wire, and install mechanical, electrical, and vision systems at CapStone and client sites.
• Perform testing, calibration, and commissioning of automation systems.
• Support on-site system startup, debugging, and verification per project design specifications.
• Complete project reports summarizing activities, progress, and remaining tasks.

• Create or update end-of-day reports, training materials, and project records.
• Train client personnel on system operation and maintenance with clear instructions.

• Provide remote and on-site support to diagnose and resolve system issues.
• Collaborate with peers, project managers, and engineers to communicate findings and recommend improvements.

• Participate in ongoing training programs, including C1 and C2 certifications.
• Follow all CapStone and client safety procedures and standards. OSHA 10 required.

• Accurately record time, expenses, and project updates within company systems.
• Submit post-project summaries and lessons learned for continuous improvement.

• Automation systems are installed, tested, and commissioned accurately and efficiently.
• Client operations achieve performance and uptime goals with minimal rework.
• Field documentation is complete and supports future improvement.
• CapStone’s reputation for technical excellence and customer support is reinforced.

• Mechanical and electrical aptitude with a strong troubleshooting mindset.
• Independence in the field balanced with effective team collaboration.
• Accountability for outcomes and consistent, professional communication.
• Calm adaptability when travel schedules, project priorities, or client needs shift.
• Curiosity and initiative to learn new technologies and systems.

• Two-year technical degree in a related field (electronics, automation, or mechanical systems) or equivalent practical experience with proven ability to learn and follow technical programs and documentation.
• Minimum 2 years of hands-on experience in electrical or mechanical assembly, maintenance, or field service.
• Excellent time management, organization, and communication skills.
• Willingness and ability to travel up to 80% of the time, including some nights or weekends.

• Strong computer skills, including proficiency in Microsoft Office and basic network operations.
• Ability to read and interpret technical documentation, including wiring diagrams and schematics.
• Ability to lift up to 40 pounds and work safely in production or industrial environments.

• Background in automated systems, especially those involving mechanical or electrical integration.
• Familiarity with vision or camera-based systems (such as Cognex or DataMan) is a plus.